Telesales / Customer Success Agent at uLesson Education Limited

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uLesson is a venture-backed education technology business whose mission is to deliver high-quality, affordable, and accessible education to all Africans. Our app hosts thousands of educational video tutorials that combine quality lessons delivered by expertsin education, with digital animations and illustrations to explain key concepts; thereby, providing students with a learning experience that is unprecedented in its richness, scope, interactivity, and effectiveness.

We currently provide students between the grades of 4 and 12 with access to high-quality, curriculum-relevant, animated video lessons. At the moment, our Android application has over 1 million downloads on the Google Play store and we’ve been featured on credible media houses like CNN, Venturebum, Quartz and Business insider.

We are recruiting to fill the position below:

Job Title: Telesales / Customer Success Agent

Location: Abuja (FCT)

Job Description

  • Our Sales and Marketing Team is on the hunt for Telesales & Customer Success Agents who is passionate about technology, education and is seeking the chance to make a difference. Initiative, ownership, data-driven decision-making, and leadership development will be key differentiators in both the selection process and the successful execution of the roles and responsibilities of this key position.

Key Responsibilities

  • You shall report directly to the Telesales manager or any other persons designated.
  • Present, promote and sell / upsell the company’s products to existing and prospective customers – either through direct contact or telephonic correspondence.
  • Address customer concerns and questions and overcome potential roadblocks in the sales cycle to maximize customer satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Give feedback on customer needs, problems, interests, competitive activities, and potential for new product(s).
  • Handle grievance to protect company’s reputation.
  • Familiarise yourself with the work tools and software, which are provided by the company and necessary for successfully carrying out your responsibilities.
  • Attend all scheduled training to ensure you have sufficient product knowledge about the company’s offering to help your interaction with prospective and existing customers.
  • Establish, develop and maintain positive business and customer relationships.
  • Ensure that you maintain strict confidentiality on customer information you access via the company’s computer systems.

Qualifications and Skills

  • Minimum of HND; B.Sc / B.A Degree.
  • Good working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • The patience and ability to effectively engage customers in conversation.
  • Good sales ability.
  • Excellent interpersonal and problem-solving skills.
  • The ability to handle rejection and stress in soliciting customers.
  • Excellent communication skills.
  • Experience as telesales representative and/or other sales/customer service role is a plus.
  • Proven track record of successfully meeting sales quota preferably over the phone.

How to Apply
Interested and qualified candidates should send their updated CV and engaging Portfolio stating why you are a good fit to: [email protected] using “Application for the position of Telesales and Customer Success Agents” as the subject of the mail.

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