Specialist, Point of Sale – Strategy and Innovation at MTN Nigeria

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Specialist, Point of Sale – Strategy and Innovation

Job Identification: 1316
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Manager – QA and MoMo Apps

Description

  • Maintain regular liaison with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
  • Work closely with the Business Development team to scan environment for new clients/project opportunities and assist in building business proposals to foster growth
  • Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention 
  • Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
  • Work closely with Manager QA and MoMo apps to deploy products and services among the assigned business segments
  • Gather business demand from prospective/existing clients and highlight key requirements to the Manager QA and MoMo apps
  • Assist Manager QA and MoMo apps in configuring and rolling out specific products and solutions to the assigned business segment
  • Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues/gaps to Manager QA and MoMo apps
  • Assist Manager QA and MoMo apps in escalating major product issues to the group P&S team and suggest recommendations to improve product performance 
  • Develop a clear Stakeholder engagement model with the required cadence plan
  • Assist the Commercial Operations team and Manager QA and MoMo apps in designing go-to-market strategies to drive payments
  • Leverage network and key associations in assigned segments and position MoMo PSB as a key player 

Educational Qualification and Experience

  • First Degree in any related discipline 
  • Fluent in English
  • 3 – 7 years’ experience which includes:
  • Experience in Payments or Business Development or allied field
  • Experience in Fintech, banking or Mobile Money is preferred 
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 16th May, 2022 at 23:59

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