Order to Cash (O2C) Customer Collaboration Specialist, Lipton at Unilever Nigeria Plc

Order to Cash (O2C) Customer Collaboration Specialist, Lipton at Unilever Nigeria Plc


Unilever Nigeria Plc – Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products everyday!

We are recruiting to fill the position below:

Job Title: Order to Cash (O2C) Customer Collaboration Specialist, Lipton

Job ID: R-55018
Location: Lagos
Category: Supply Chain

Your Role

  • This permanent role will be part of a team of Customer Collaboration Specialists who report to the [Market] Customer Collaboration Supervisor and support them by conducting services relating to Customer Services.
  • This will require working closely with global O2C, Go to Market and Supply Chain to meet Customer Services KPIs and financial targets.

Your Key Tasks

  • Act as a key point of contact and proactively manage and maintain customer relationships
  • Drive continuous improvement projects with customers to improve customer experience and reduce cost to serve
  • Report, analyse and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation
  • Maintain customer satisfaction levels
  • Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
  • Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand
  • Handle major variances to customer ordering pattern, such as depot or store openings and network changes
  • Support total customer service team and maintain operational cover in times of absence or other priorities
  • Service optimisation through working with customers to maximise stock on orders and minimise obsoletes​
  • Manage key supply chain issues between customer and ekaterra
  • Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
  • Provide planning and sales team with insight from detailed understanding of customer systems and processes
  • Communicate information to the customer about relevant upcoming ekaterra activities
  • Project activities with the customer to improve ekaterra service or delivery efficiency

Skills and Experience

  • Bachelor’s Degree in Sciences or Business (preferably Supply Chain and/or Logistics)
  • At least 3 years business experience preferably in Customer Service process
  • High analytical skills
  • Proven track record on improvement performance
  • Service oriented attitude
  • Able to adapt to changes quickly
  • Familiar with SAP functionalities (with preference for SAP S/4HANA)
  • Good verbal and written communication skills
  • Action orientated to deliver results under time pressure
  • Languages required by [Market] [TBC].

How to Apply
Interested and qualified candidates should:
Click here to apply

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