Learning and Customer Experience Coordinator at Lagos Business School

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Jobs

Lagos Business School is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a significant impact on the practice of management.

We are recruiting to fill the position below:

Job Title: Learning and Customer Experience Coordinator
Location: Ajah, Lagos
Employment Type: Part-time
Position Type: Temporary / Contract
Openings: 4

Job Summary

  • The position holder will assist the Learning and Customer Experience Manager in delivering a great learning experience for customers by ensuring hitch-free hosting of LBS programmes and seminars through professional coordination and support activities as directed by the Learning and Customer Experience Manager.

Essential Duties / Key Job Roles and Responsibilities
Responsibilities include but are not limited to the following:

  • Serve as coordinator for activities that contribute to the successful hosting of assigned programmes including but not limited to the Advanced Management Programme, Senior Management Programme, Owner-Manager Programme, Open Seminars and Custom Programmes.
  • Set up required teaching aids (as specified by lecturers).
  • Work closely with the facilities department to ensure hitch-free sessions and adequate support provided to participants
  • Prepare and distribute contact list at least three (3) weeks after programme commences.
  • Prepare and distribute assessment questionnaires.
  • Compute and distribute a summary of assessment questionnaires to relevant staff.
  • Keep a record of the incidence of lateness into and out of class by facilitators.
  • Act as timekeeper and provide support for adherence to programme timetable.
  • Maintain database of participants on all coordinated programmes.
  • Prepare and send participants to profile to Faculty.
  • Prepare Name tags and Chest tags for participants and laminate.
  • Ensure prompt payment of resource people.
  • Ensure that classrooms and learning facilities are conducive and environment enabling for participants.
  • Any other duty to be assigned by the Learning and Customer Experience Manager from time to time.

Qualifications

  • Minimum of a University Degree or its equivalent from a recognized institution.

Professional Qualification:

  • Customer Service certification is an added advantage
  • Project management proficiency certificate

Experience:

  • Minimum of three (3) years hospitality and/or customer service experience with a good understanding of the key levers for delivering great customer experience.

Competencies Required:
To be successful in this role, candidates must possess the following competencies;

  • Good Communication skills
  • Basic bookkeeping and financial records management
  • Good records management skills
  • Good secretarial and administrative skills
  • Very good customers services skills.
  • Good Interpersonal skills
  • Organizing and planning skills
  • Good timekeeping
  • Proficiency in the use of computer

How to Apply
Interested and qualified candidates should:     
Click here to apply

Application Deadline  15th November, 2021.

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