Help Desk Officer at Dragnet Solutions Limited

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Dragnet Solutions Limited is a firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena.

We are recruiting to fill the position of:

Job Title: Help Desk Officer

Location: Nigeria

Job Description

  • We are currently seeking to recruit a Help-Desk Officer who will be responsible for, handling incoming and outgoing mail and correspondence to provide fast and useful technical assistance on computer systems.
  • To be able to answer queries on basic technical issues and offer advice to solve them.

Key Responsibilities

  • Serve as the first point of contact for customers seeking assistance through chat, email, or phone
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide accurate information on products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Prepare activity report
  • Identify and suggest possible improvements on procedures
  • Training other staff members on troubleshooting and diagnosing problems.
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel

Requirements

  • B.Sc in any discipline from any reputable University
  • Minimum of one (1) experience in a Customer Care role
  • Accurate reporting skills
  • Great attention to detail and the ability to work under pressure
  • Good organization and listening skills
  • Ability to multi-task
  • Proficient in Microsoft office tools especially in Excel.
  • Great Communication Skills (verbal and written)
  • Good conflict resolution and negotiation skills
  • Positive attitude

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  10th January, 2022.

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