Workforce Group – Our client, a leading Commercial Bank, is recruiting to fill the position below:
Job Title: Service Executive
Employment Type: Full-time
Industry: Financial Sector (Leading Commercial Bank)
- Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
- Anticipate customer needs by studying services, products, and proper customer processes and procedures.
- Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.
- Completing a range of financial transactions, including processing invoices, payments, creating accounts and maintaining records.
- Record all customer and end-user calls in order to improve service and products provided by the company.
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
- Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
- BSc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) Degree in any field.
- 28 years and below.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 31st December, 2021.