Entry Level Customer Service Executive in a Telecommunication Company

Entry Level Customer Service Executive in a Telecommunication Company

Jobs

Ascentech Services Limited – Our client in the Telecommunication industry is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive (CSE)

Location: Lagos (Mainland & Island)
Employment Type: Full-time
Sector: Telecommunication

Job Summary

  • Our client is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.

Job Responsibilities

  • Manage large amounts of incoming phone calls and generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications / Requirements

  • HND / BSc in related field
  • 1-2 years proven experience as a Customer Support or Client Service Representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices

Remuneration/Salary
N65,000 monthly gross.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted

Application Deadline 15th January, 2023.

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