Entry Level Customer Service Executive in a Telecommunication Company

Ascentech Services Limited – Our client in the Telecommunication industry is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive (CSE)

Location: Lagos (Mainland & Island)
Employment Type: Full-time
Sector: Telecommunication

Job Summary

• Our client is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.

Job Responsibilities

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications / Requirements

• HND / BSc in related field
• 1-2 years proven experience as a Customer Support or Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Remuneration/Salary
N65,000 monthly gross.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted

Application Deadline 15th January, 2023.