Customer Support Specialist at Safari West

Customer Support Specialist at Safari West

Jobs

Safari West, a prospective sports company, is recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Duties

  • Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
  • Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
  • Follow-up on customer complaints to ensure timely resolution
  • Provide product and service information to customers
  • Build & develop customer relationships
  • Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
  • On-time response to requests from the Management team.

Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Excellent communication skills
  • Politness and positive attitudes
  • Experience of working withclients from other countries is a great plus.
  • Experience as a customer support specialist with 2 – 5 years
  • Experience in betting industry is a must

Salary
N150,000 – N160,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Customer Specialist – Lagos” as the subject of the email.

Application Deadline  10th February, 2023.

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