Customer Support Specialist at Safari West

Safari West, a prospective sports company, is recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Duties

• Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
• Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
• Follow-up on customer complaints to ensure timely resolution
• Provide product and service information to customers
• Build & develop customer relationships
• Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
• On-time response to requests from the Management team.

Requirements

• Candidates should possess a Bachelor’s Degree.
• Excellent communication skills
• Politness and positive attitudes
• Experience of working withclients from other countries is a great plus.
• Experience as a customer support specialist with 2 – 5 years
• Experience in betting industry is a must

Salary
N150,000 – N160,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Customer Specialist – Lagos” as the subject of the email.

Application Deadline  10th February, 2023.