Customer Success Executive at Ultimus Holdings

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Ultimus Holdings is a global investment company with the sole purpose of contributing to the sustainable development of African economies. Our investing deployment is broad-based and long-term. We specifically invest is sectors that demonstrates growth; leveraging our sector expertise in ensuring we become market leaders in all operational portfolios.

We are recruiting to fill the position below:

Job Title: Customer Success Executive

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Develop service procedures, policies and standards
  • Maintain an orderly workflow according to priorities
  • Managing customer correspondence, cross selling company products/services and closing transactions for potential clients
  • Responsible for attending to all walk-in clients,telephone calls to the customer care line and satisfying all enquiries,request and complaints with accurate and adequate information
  • Responsible for building sustainable relationships and trust with customer through open and interactive communicationto enhance organisational growth
  • Maximizing long term revenue opportunities by becoming trusted adviser to clients and strengtening their loyalty.

Requirements

  • Qualification: Bachelor’s Degree
  • Possesses written and oral communication skills to support decisions and recomendations
  • Demonstrated Interpersonal skills
  • Ability to effectively solve problems and conflicts
  • Have a minimum of 1 year experience as a customer service personnel.
  • Ability to plan, coordinate, and provide leadership where necessary

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Application Deadline 3rd September, 2021.

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