Customer Service Representative at HRLeverage Africa Limited

Customer Service Representative at HRLeverage Africa Limited


HRLeverage delivers excellent spectrum of HR Business Solutions and strategic management support services through a customs built approach for organisations.As a premium professional HR Boutique firm domicile in Africa, with our global partners, we leverage on technology in providing a one-stop human resources services to various industries in terms of Staffing, Outsourcing, Executive search and recruitment, HR advisory, HR4SMEs, Expatriate management.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

  • Customer Service Representative is regarded as one of the most important positions to our client, and a great way to start your adventure with them.
  • Many of their managers started on the sales floor. On the sales floor, it’s all about excellent customer service.
  • As a Customer Service Representative, you’re a multi-tasker who enjoys being on your feet. You’re also a positive, friendly person with a fantastic sense of style.
  • You have great organizing skills and enjoy working with a team of people who are just as outgoing and interested in African art and culture as you are.


  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services).
  • Answer customers’ questions about specific products/services.
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services
  • Conduct price and feature comparisons to facilitate purchasing.
  • Cross-sell products.
  • Ensure racks are fully stocked.
  • Manage returns of merchandise


  • High School Degree.
  • B.Sc in Marketing or related field is a plus.
  • 2 – 3 years work experience.
  • Basic math skills.
  • Track record of achieving sales quotasExcellent communication skills, capable of building trusting relationships.
  • Ability to perform in fast-paced environments.
  • Flexibility to work various shifts.
  • Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
  • Understanding of the retail sales process.
  • Familiarity with consumer behavior principles.
  • Knowledge of inventory stocking procedures

N80,000 monthly

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  21st January, 2023.

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