Customer Service Representative at CWAY Nigeria Drinking Water Science and Technology Company Limited

Customer Service Representative at CWAY Nigeria Drinking Water Science and Technology Company Limited

Jobs

CWAY is a well known brand in the Food and beverage industry that specialises in the production and sales of premium drinking water. CWAY is a well known brand that specialises in the production and sales of premium drinking water for every family in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: IDU, Abuja (FCT)
Employment Type: Full-time

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing sales orders, and deliveries

Requirements

  • B.Sc. in Business Administration, Accounting or other Social Sciences
  • Excellent Computer Skills (Microsoft Excel especially)
  • Experience working with customer support.
  • Ability to stay calm when customers are stressed or upset.

Salary
N50,000 – N70,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be shortlisted

Application Deadline 22nd January, 2023.

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