Customer Service Officer at Wallets Africa

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Wallets Africa – We allow people send money, receive money, and make payments using phone numbers around Africa. Wallets gives our customers a unique and improved transaction experience, and makes financial services more accessible to the underbanked.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki, Lagos

Job Functions / Responsibilities

  • Determine the cause of a customer’s issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media.
  • Manage large amounts of incoming calls.
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents

Requirements / Qualifications

  • University Degree at least.
  • Proven customer support experience
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively.
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices

Salary
N120, 000 / month.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the the job title as the subject of the email

Application Deadline  31st Janauary, 2022.

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