Customer Service Officer at Pajuno Development Company Limited

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Pajuno Development Company Limited is an end-to-end information technology solution provider in the card issuance business. The Organization distributes and supports card issuance machines as well as provide software solutions for end-to-end EMV instant card issuance and software designed to add value to its hardware range and the banks’ card issuance processes.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)
  • Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.
  • Receives and handles requests for service, following agreed procedures.
  • Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).
  • Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.
  • Monitor the logbook.
  • Log incidents and service requests and maintains relevant records:
  • Record incidents and catalogue them
  • Escalates complex or unresolved incidents.
  • Records and tracks issues from outset to conclusion.

Qualification and Skills

  • B.Sc / HND / OND
  • 1 – 2 years experience in Customer care and the IT field
  • IT Related skills/Knowledge
  • Customer focused
  • Time Management
  • Adaptability
  • Ability to Use Positive Language.
  • Persuasive Speaking Skills
  • Clear Communication Skills
  • Taking Responsibility
  • Attentiveness

How to Apply
Interested and qualified candidates should send their CV and Application Letters to: [email protected] using “Customer Service Officer” as the subject of the mail.

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