Customer Care Specialist at Green Africa Airways Limited

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Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Customer Care Specialist

Location: Lagos, Nigeria
Experience Level: Mid level

Job Role

  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Collaborating with the management and the customer care team to provide excellent customer service and improve business performance.
  • Conduct relevant surveys regarding products, services, and customer service experiences.
  • Identifying trends and presenting key findings to the business through detailed reporting and data analysis.
  • Experience and ability collaborating cross-functionally with internal teams and stakeholders across different functions.
  • Crafting and presenting weekly customer care reports to Leadership.
  • Documenting every interaction between customers and support team.

Qualifications

  • A graduate of any Numerate or Administrative discipline
  • Experience as a Customer Care specialist or similar role
  • Proficiency in the use of the Microsoft office Suite.
  • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
  • Key analytical and problem-solving skills.
  • Proficient computer skills with the ability to learn new software.
  • Good working knowledge of several customer interaction platforms (eGain, Hootsuite, Sprout social etc.)
  • Excellent writing skills with competence in drafting responses, communiques, and feedback.
  • Excellent conflict management skills.

How to Apply
Interested and qualified candidates should:
Click here to apply

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