Collections Officer at Carbon Nigeria

Jobs

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset. 

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Lagos
Employment Type: Full Time
Department: Business Intelligence

Role

  • We are looking for a competent Collection officer to contact customers and collect outstanding payments.
  • You will have to strike a balance between maintaining trustful relationships and ensuring timely payments.
  • Our collections officer should exhibit professionalism and trustworthiness.
  • You should have excellent communication and negotiation skills, as well as the ability to work independently.
  • You will have to be polite and sensitive towards people while also remaining committed to your purpose.
  • Persistence and a sense of urgency are extremely useful to succeed in this task. 

Responsibilities

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Negotiate payoff deadlines or payment plans.
  • Follow-up with ALL promises to pay in a timely fashion.
  • Keep tabs and reminders on payment.
  • Create trust relationships with debtors when possible to avoid future issues.
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable.
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Planning course of action to recover outstanding payments.

Requirements

  • Minimum of OND is preferred.
  • 2- 3 years experience as a Recovery collector 
  • Patience and ability to manage stress
  • Working knowledge of MS Office and databases.
  • Excellent communication and people skills.
  • Apt in negotiating and persuading. 
  • Experience in working with targets and tight deadlines.
  • First-hand resolution on calls
  • Comfortable working with targets

Benefits

  • A great and upbeat work environment populated by a multinational team.
  • Potential to work in different geographies.
  • Health Insurance.
  • Life Insurance
  • Career development & Growth.
  • We are advocates of work-life balance and offer a remote working option.

How to Apply
Interested and qualified candidates should:
Click here to apply

Recruitment Process

  • Call with People team
  • Case Study ( Assessment)
  • Technical interview

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