Account Manager at ipNX Nigeria Limited

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ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Ikeja / Apapa / VI / Lekki – Lagos
Employment Type: Full-time
Sub-department: Business Development Position level
Reports to: Territory Manager
Direct Reports: Critical relationships: Division Head, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’

Overall Job Purpose

  • The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory.
  • The role ensures an excellent client experience at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Key Result Areas
Achieve set revenue growth:

  • Achieve sales targets by developing new business with existing and potential clients within the territory.

Good performance defined:

  • Agreed revenue targets are met within defined time frames.
  • Ensure contracts are put in place for customers.
  • Take solutions and consultative sell approach to ensure clients needs are accurately met.

Good performance defined:

  • A structured plan created and followed through to the achievement of targets.
  • Create and implement a structured plan to achieve set targets.
  • Undertake cold calling, ensuring that the number of calls meets call targets as set by management.

Good performance defined:

  • Call targets met.
  • Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
  • Participate in sales campaigns to drive revenue and increase product growth.

Good performance defined:

  • Attendance at industry-related meetings/events and/or seminars.

Weighting: 70%

  • Grow product sales.
  • Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
  • Develop new business relationships.
  • Present effective and professional presentations on ipNX products and services.
  • Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
  • Work with product managers to prepare proposals and detailed costings and prepare contract documents for review.

Good performance defined:

  • Sales Tracker is 100% up to date and accurate at all times.
  • Develop, maintain and apply a high-level knowledge of ipNX’s portfolio of products and services.

Good performance defined:

  • Accurate and current knowledge of ipNX’s products and services.
  • Report on sales, activity, and performance.
  • Ensure activities comply with legal and ethical standards as well as ipNX policies.
  • Actively monitor market trends through personal contact with clients and industry associated meetings/events and seminars. Provide feedback to Head of Division.

Delivers an outstanding client experience:

  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded:
    • Good performance defined: All clients are transitioned smoothly to the relevant account team.
    • Weighting:15%
  • Proactive and responsive to clients and prospective clients.
  • Deliver an outstanding sales process and sales support to clients.
  • Proactively develop and improve processes to service clients.
  • Transition new clients smoothly and successfully to the account management team at all times.
  • Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.

Works in collaboration with the team, developing good working relationships:

  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets:
    • Good performance defined: Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with the team.Increased understanding of clients and their requirements and what makes our service valuable.
    • Weighting:10%
  • Contributes to healthy competition within the business development team.
  • Ensure successful communication/works with all areas of the business.
  • Develop strong relationships with clients and fellow ipNX employees.
  • Accurate transfer of information from the prospect/client to the account management team.

Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements:

  • Complies with all local legislative requirements:
    • Good performance defined: Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
    • Weighting: 5%
  • Adheres to company policies and procedures and the corporate Code of Conduct.
  • Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
  • Acts in an ethical way when dealing with company assets and other people.

Job Specification

  • B.Sc in Marketing / Sales / related disciplines

Technical Skills:

  • Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.

Industry Experience:

  • Knowledge of the market, competitor behavior, and strategy.

Management skills: N/A

Personal Qualities:

  • Ability to generate ideas and solutions; self-motivated and results-driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.

Technology Skills:

  • Good Microsoft office suite competence, CRM competence

Language Skills:

  • Fluent English

Communication Skills:

  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  31st January, 2022.

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